FAQ's

Delivery

UK delivery is Free of Charge on all Gentle Mamas orders including Subscriptions. For shipping rates to all other areas please check out our Delivery page.

Shipping of Non-Subscription Boxes

We aim to despatch all Gift boxes within 48 hours of the order being placed. To keep you in the loop we will send you a confirmation email once it has been despatched with all tracking details.

SUBSCRIPTION FAQ’S

When will the first subscription box arrive?

If your order is placed before the 18th of the month your Gentle Mamas box will be sent out in the last week of that same month, order after the 18th of the month and your box will be sent at the end of the following month.

How does the billing work for Subscriptions?

For rolling subscriptions you will be charged for your first box when you place your order, after that you will be billed monthly & sent your next Gentle Mamas box following each charge .

Will I be reminded before I am charged again for my rolling subscription?

Yes we will send you a reminder email before any further charges are taken

How can I cancel?

We offer cancellation at any time on our rolling subscription providing you notify us within 30 days of when your next box is due for shipping. You will be reminded by email before any recurring charges are taken which will give you the opportunity to cancel should you wish to do so ( although we’re pretty confident you won’t want to)

Do you offer refunds?

We are unable to offer refunds on Gentle Mamas Boxes. 

What if an item I receive is damaged?

We hope this does not happen and try very hard to avoid any damage but please let us know at info@gentlemamas.co.uk and we will get it sorted.